Pickup: Pickup is available on the Upper West Side of Manhattan on Fridays and Saturdays. Once the order is confirmed with payment via Venmo, Zelle or ApplePay, you will receive a confirmation email with the address for pickup.
Delivery: Courier delivery, starting at $15, is available to the 5 boroughs of New York City everyday except for Sunday.
Shipping: Currently we ship only within New York State  via USPS Priority Mail with a flat rate shipping fee of $10 for up to 18 cookies. For freshness, we bake, pack, and ship on Mondays and Tuesdays to ensure the delivery by Friday of the same week. Orders confirmed on Monday and Tuesday will be shipped out next week on Monday and Tuesday.
Your cookies can be expected to arrive 2 to 3 business days AFTER they have been shipped out (not after your confirmed order date). Weekends and holidays are not included as business days. You have an option of Priority Express Mail for $30 up to 18 cookies which is usually delivered in 1 to 2 business days.
Please note that USPS is experiencing delays with products in transit due to COVID-19.
We do NOT ship to PO boxes. We cannot be held responsible if the package is delayed, lost, stolen or damaged. Given the perishable nature of cookies, we cannot accept returns. We do not offer refunds, store credit, or re-shipment. 
Questions? Please email info@banchanstory.com and we will be in touch with you within 1 business day.